Legal

Terms and Conditions

The terms that apply to your use of this website.

Last updated: 1 October 2026

These Terms and Conditions govern your use of ceibaoakleaf.com (the “Website”), operated by Ceiba & Oak Leaf S.A. (“Ceiba & Oak Leaf”, “we”, “us” or “our”). By using the Website, you agree to these terms. If you do not agree, please do not use the Website.

1. About us

Ceiba & Oak Leaf S.A. is a company incorporated in Guatemala, with its registered address at 11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala City, Guatemala. You can contact us at support@ceibaoakleaf.com.

2. Use of the Website

The Website provides general information about Ceiba & Oak Leaf, our manufacturing capabilities and our products. It is intended for business users. You agree to use the Website only for lawful purposes and not to:

  • use the Website in any way that breaches applicable law or regulation
  • attempt to gain unauthorised access to the Website, its servers or any connected systems
  • introduce viruses or other harmful material
  • copy, scrape or reproduce Website content for commercial purposes without our written permission

3. Information on the Website

We aim to keep the information on the Website accurate and up to date, but it is provided for general information only and does not constitute professional, legal, customs or financial advice.

In particular, shipping transit times, tariff rates, trade agreement information and cost comparisons are indicative. They are based on publicly available information at the date stated, may change without notice and depend on your specific products, classification, routes and circumstances. You should obtain your own professional advice, for example from a licensed customs broker, before making decisions based on this information. We confirm applicable details for your products as part of any proposal.

4. No offer or contract

Product descriptions, specifications and other content on the Website are for information only and do not constitute an offer to sell. Any supply of products is subject to a written quotation and separate terms of sale agreed between you and Ceiba & Oak Leaf. In the event of any conflict, those agreed terms prevail over these Website terms.

5. Intellectual property

All content on the Website, including text, graphics, logos, images and design, is owned by or licensed to Ceiba & Oak Leaf and protected by intellectual property laws. You may view and print content for your own internal business use. You may not otherwise copy, modify, distribute or use our content, names or logos without our prior written consent.

6. Enquiries and confidentiality

Information you submit through the Website or share with us about your products, designs or requirements will be treated as confidential and used only to respond to your enquiry and prepare proposals. Where appropriate, we are happy to agree a formal non-disclosure agreement before detailed information is shared.

7. Third-party links

The Website may contain links to third-party websites. These are provided for convenience only. We have no control over, and accept no responsibility for, the content or practices of those websites.

8. Availability

We do not guarantee that the Website will always be available or free from errors. We may suspend, withdraw or change any part of the Website without notice.

9. Limitation of liability

To the fullest extent permitted by law, Ceiba & Oak Leaf excludes all warranties relating to the Website and its content and will not be liable for any loss or damage, whether direct, indirect or consequential, arising from your use of, or reliance on, the Website or its content. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Privacy

Our use of personal information is described in our Privacy Policy.

11. Governing law

These terms are governed by the laws of the Republic of Guatemala, and the courts of Guatemala City shall have jurisdiction over any dispute arising from them, without prejudice to any mandatory consumer or statutory rights you may have in your own country.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page, with the date it was last updated.

13. Contact us

Ceiba & Oak Leaf S.A.
11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala City, Guatemala
support@ceibaoakleaf.com