Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Ceiba & Oak Leaf S.A. (“Ceiba & Oak Leaf”, “we”, “us” or “our”) collects, uses and protects personal information when you visit ceibaoakleaf.com (the “Website”) or contact us about our products and services.

1. Who we are

Ceiba & Oak Leaf S.A. is a company incorporated in Guatemala, with its registered address at 11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala City, Guatemala. We are responsible for the personal information described in this policy. You can contact us at support@ceibaoakleaf.com.

2. Information we collect

Information you provide

When you complete our contact form, request information or correspond with us, we may collect:

• your first and last name
• your job title and company name
• your email address and phone number
• any information you include in your message, such as product requirements, volumes or specifications

Information collected automatically

When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed and the date and time of your visit. Some of this information is collected through cookies, as described in section 7.

3. How we use your information

We use personal information to:

• respond to your enquiries and provide the information you request
• prepare quotations, proposals and samples, and manage our business relationship with you
• operate, maintain, secure and improve the Website
• send you relevant business communications where you have asked us to or where permitted by law (you can opt out at any time)
• comply with our legal, regulatory and accounting obligations

We do not sell your personal information, and we do not use it for automated decision-making.

4. Legal bases (visitors in the UK and European Economic Area)

Where the UK or EU General Data Protection Regulation applies, we rely on the following legal bases:

• Legitimate interests: responding to business enquiries, developing commercial relationships and operating our Website securely
• Contract: taking steps at your request before entering into an agreement, such as preparing a proposal
• Consent: for non-essential cookies and certain marketing communications, which you may withdraw at any time
• Legal obligation: where we must keep or disclose information by law

5. Who we share information with

We share personal information only where necessary, with:

• service providers who host the Website, deliver email and provide IT services on our behalf
• logistics and professional advisers (such as freight forwarders, customs brokers, accountants and lawyers) where needed to fulfil your request
• authorities, regulators or courts where required by law

Our service providers may only use your information to provide services to us and must protect it appropriately.

6. International transfers

We operate in Guatemala and work with customers in North America and Europe. Your information may be processed in Guatemala, the United States and other countries where our service providers operate. Where we transfer personal information from the UK or EEA, we take steps to ensure it remains protected, including the use of appropriate contractual safeguards.

7. Cookies

The Website uses cookies and similar technologies. Essential cookies are needed for the Website to function. With your consent, we may also use analytics cookies to understand how visitors use the Website. You can manage your preferences at any time through the cookie banner or your browser settings.

8. How long we keep information

We keep enquiry information for as long as needed to respond and to manage any resulting business relationship, and generally for no longer than three years after our last contact with you, unless a longer period is required for legal, tax or accounting purposes.

9. Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.

10. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you
• correct inaccurate or incomplete information
• request deletion of your information
• object to or restrict certain processing
• request a copy of your information in a portable format
• withdraw consent where we rely on it

To exercise any of these rights, email support@ceibaoakleaf.com. If you are in the UK or EEA, you also have the right to complain to your local data protection authority.

11. Children

The Website is intended for businesses and is not directed at children. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

13. Contact us

Ceiba & Oak Leaf S.A.
11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala City, Guatemala
support@ceibaoakleaf.com